Shipping Policy

Our Shipping Timelines

We respect our customers needs of urgency when a product is ordered and we do our best to get it out to you as soon as possible. Sometimes, things go really well and fast and sometimes, they go really slow (not intentionally).

Once an order has been placed, we use the processing time to indicate the best warehouse closest to the customer and which carrier gets it in faster, after which we ship the products directly to you.

Below are some of our standard timelines:

  • Processing time usually takes between 3-7 days, but may take up to 2 weeks due to high volume of orders.
  • Standard Shipping (Delivery Within Approx 2-6 Weeks)
  • Express Shipping (Delivery Within 7-14 Business Days)

Please contact us at support@jamajama.ca if your tracking number is not up after 2-3 weeks.

Check out our Frequently Asked Questions page for more information